One thing is for sure, our Alisal Guest Ranch & Resort guests come for various reasons, and while their choice of activity may vary, one thing that is in common
with all choices is the “activity” of relaxing. When treating themselves to a spa treatment, we have found that assisting our guests with knowing some spa etiquette in advance can help make their spa experience even more enjoyable. Here are some of the most common questions we answer:
Cancellations
Please notify us 24 hours in advance if you need to cancel an appointment. For parties of six or more, please notify us 72 hours in advance of any cancellation. Unless we receive this advance notice of cancellation, you will be billed for cost of treatments not used. Prices are subject to change.
Appointments
Spa appointments can be made at the Guest Services desk in the Fitness Center & Spa during business hours. Appointments cannot be extended due to late arrivals. We encourage you to book your spa appointments in advance in order to ensure availability.
Ages
The Fitness Center & Spa may only be used by guests 16 years and older (this also includes spa treatments).
Arrival Time
Please arrive 10 minutes before your scheduled appointment. Your timely arrival helps us to ensure that all scheduled clients will receive the full benefit of the services they reserved.
Mothers-To-Be
Please note that any heat treatments and some spa facilities are not suitable for mothers-to-be. We recommend that you consult with your doctor prior to your spa visit.
Spa Attire
We recommend dressing comfortably for your visit to the spa. Valuable items should be left in your guest room. We cannot be responsible for loss or damage of personal belongings.
Health Considerations
Please inform us of any medical conditions or special needs prior to your treatment. If you are pregnant or have high blood pressure, avoid any heat treatments. Skin care procedures have specific contraindications related to pregnancy and prescription drugs.
Gratuities
Gratuities are NOT included in the price of spa treatments or gift cards. All gratuities are at the client’s discretion.
Returns
Products returned within seven days with receipt will be issued a full refund. However, credit will also be issued for products returned within seven days without a receipt. All gift card sales are final.
To learn more about Alisal, visit their Website.
alisalguestranchresort 